WARRANTY POLICY
Does your luggage have a lifetime warranty?
All Merru luggage purchased directly from us, is backed by our Lifetime Warranty. Coverage that stays with you for life, as the original owner.
The warranty covers:
- Handles or telescopic handles that stop performing as intended
- Locks that no longer function as designed
The warranty does not cover:
- Airline damage, impact cracks, or dents from handling
- Cosmetic wear like surface scratches, scuffs, marks, or color changes
- Interior wear, including lining or pockets from normal use
- Lost or stolen luggage
- Damage from misuse, tampering, or third-party repairs
- Parts that are still fully functional
Airline Damage
Our warranty does not cover damage occurring from airline mishandling. If this happens to you, please contact the airline’s customer service to file a damage claim immediately.
In the event of a warranty claim:
If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.
Do the bags have a warranty?
All bags are backed by a 2-year warranty. The warranty only extends to the original owner of the item and is not transferable. This warranty extends to defective materials or components, but not to accidental damage or normal wear and tear.
How do I make a warranty claim?
In the event of a warranty claim:
To make a warranty claim, please contact our customer support at support@mymerru.com with your order number and a brief description of the issue, along with photos if applicable. Our team will be happy to assist you.
What will void a warranty:
We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.